Customer Support

We're here to help you eat fresh.

Whether you have a question about our daily local farm deliveries, organic sourcing, or updating your grocery schedule, drop us a line. We guarantee fresh responses to keep your pantry full.

Colorful and fresh grocery displays at our local Dhaka dispatch center
Direct Channels

Reach our Dhaka Dispatch

Our team manages logistics and farm relations from our Mohammadpur center. We handle all customer inquiries exclusively via email and our contact form to ensure organized and timely resolutions for every order.

Email Us

fresh@simpledeals.one

For order updates, organic certifications, and general support.

Headquarters

House 20, Road 5, Mohammadpur, Dhaka, Dhaka 1207, Bangladesh

(Corporate office only. No direct retail walk-ins.)

Send an Inquiry

Daily Routes

How We Deliver Freshness

Daily Sourcing

Our team coordinates with local farmers across Bangladesh every morning. Vegetables and fruits are picked at dawn and transported straight to our Dhaka dispatch center to guarantee peak flavor.

Coverage Areas

We currently operate dedicated delivery routes throughout the greater Dhaka region. Orders placed before midnight are routed for next-day morning or afternoon delivery.

Packaging Standards

Fresh produce requires careful handling. We use eco-friendly, breathable packaging that protects delicate greens and soft fruits during transit, reducing waste and ensuring your groceries arrive unharmed.

FAQ

Frequently Asked Questions

Do you deliver outside Dhaka?

Currently, we only operate dedicated delivery routes within the greater Dhaka region to ensure maximum freshness.

Are all your products organic?

While we prioritize naturally grown and pesticide-free crops, not all items are certified organic. We clearly label our organic produce in the catalog.

How do I change my delivery schedule?

Please send us an email or use the contact form above at least 24 hours in advance to adjust your delivery schedule.

Our Location

Headquarters

Our corporate office and dispatch center is located in Mohammadpur. Please note that this location is for administrative and logistics purposes only, and we do not accept direct retail walk-ins.

House 20, Road 5, Mohammadpur Dhaka 1207, Bangladesh